Returns

We hope you are completely satisfied with your purchase but if you wish to return a product to us for any reason you may do so within 14 days of delivery.

Please return any unwanted items with a copy invoice or contact details along with instructions as to whether you would like another item in exchange or a refund.

Items must be returned in a saleable condition, and in its original packaging. We may refuse a returned item if it is not in a saleable condition.

If an exchange is required on any returned item(s) £5.95 will be debited from your refund to cover the cost of carriage from ourselves to you.

In the unlikely event of a product being damaged / faulty on receipt please note it on the delivery documents and then contact us in writing eg: via e-mail. We will then advise you of the correct returns procedure to follow.

Send to:

FAO Returns Department
William Moore & Son Ltd
1-3 Ribbleton Trading Estate
Crook Street
Preston
Lancashire
PR1 5LS

The customer is responsible for returning item(s) to us, which includes arranging and paying for delivery. Please be sure to attach the correct amount of postage or your return may not reach us.

We recommend that you use an insured service as we cannot accept responsibility for goods not received.

Please see Terms & Conditions for our full terms & conditions. Should your purchase have been supplied directly from one of our suppliers the terms and conditions of the supplier will apply - please see our suppliers own websites for details.

Please allow up to 30 days for any refund or exchanges to be processed.

Refunds will be made via the method you used to pay for your goods at the time of placing your order