Terms & Conditions

General Information
Pricing & Payment
Delivery
International Orders
Availability
Liability
Restrictions
Cancellation & Returns
Warranties
WEEE regulations
Intellectual Property
Force Majeure

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General Information

Tool Guru is the designated trading name of William Moore & Son Ltd’s website.

William Moore & Son Ltd.
(reg number: 1273643 )
1-3 Ribbleton Trading Estate
Crook Street
Preston
PR1 5LS

“we” refers to Tool Guru, the company and its operations.
“you” refers to the customer, company or person(s) who orders goods from Tool Guru.

By using this site, you agree to these terms and conditions. If you do not agree to these terms, you may not use this site. We reserve the right, at any time, to modify, alter, or update these terms and conditions, and you agree to be bound by such modifications, alterations, or updates for successive purchases.

If any part of these conditions is invalid, illegal or unenforceable, including any exclusion to liability, the validity of any other part of these conditions will not be affected. (English law will govern the purchase of goods through our site. Any dispute arising from, or related to, such contracts shall be subject to the non-exclusive jurisdiction of the courts of England.

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Pricing & Payment

After placing an order Sage Pay will process your credit or debit card for payment. As soon as we have received authorisation for the payment from your card provider we will begin to process your order through our system. You will receive an email acknowledging that we have received your order details. However, this is not an acceptance of the order. Your order constitutes an offer of the items within said order. We confirm acceptance of the order details by sending you another email, stating that the order has been processed and is starting the despatch process. The contract between us is thereby created upon sending the “Despatch Confirmation” email.

It is our policy to charge card for payment upon taking an order even if the goods are not immediately available for shipment.

The prices on Tool Guru are subject to change at any time.

All prices are inclusive of appropriate VAT rates.

Tool Guru has a large number of products available on their site and, despite our best efforts, it is possible for pricing errors to occur on the site. We are under no obligation to provide products at the incorrect price. Therefore, if a product needs to be increased in price we will either, contact you about the product’s price change before despatching the product or cancel the order and notify you of the action taken.

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Delivery

Please see Delivery for full details on delivery charges.

Extra surcharges may be incurred on large items or remote areas, you will be notified of any delivery changes on processing the order.

If an item is damaged upon delivery, make note of the damaged item on the delivery paperwork and contact us.

If for any reason any item(s) that you have ordered are going to exceed 21 days (3 weeks) delivery time, you shall be contacted and given the opportunity to cancel and a full refund will be issued.

Please note that all delivery times quoted are estimates and we have no liability to you in respect to such delivery dates not being met. It is down to you to ensure that the items are purchased with an adequate lead-time to suit your needs.

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International Orders

If you order Products from our site for delivery outside England, Wales, Scotland and Northern Ireland, they may be subject to import duties and taxes when the delivery reaches the specified destination. You will be responsible for payment of any such import duties and taxes. Please note that we have no control over these charges and cannot predict their amount. Please contact your local customs office for further information before placing your order.

Please provide your VAT number including country code if you are a registered business within the comments section of placing an order.

Furthermore, items sold by Tool Guru are primarily intended for use within the UK. We cannot confirm that items sold will comply with laws, regulations or other factors outside of the UK. You must comply with all applicable laws and regulations of the country for which the items are destined. We will not be liable for any breach by you of any such laws.

Delivery rates for international orders can be found within the delivery section.

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Availability

Items that are in stock will be despatched within 2-3 working days, whilst available items (from suppliers) will be despatched within 2-5 working days. Sometimes, our suppliers will have no stock of the item(s) or there may be a delay in sending the item(s) out, whereby the despatch time may be considerably longer. Items awaiting stock will have the opportunity to be pre-ordered, you will be notified of any changes to the price or estimated arrival of the item during such period.

Tool Guru also offer “clearance” items at reduced prices, these are limited stock items. When an item is in stock, we will despatch it usually within 2-3 days, however if stock levels are depleted we will first contact out many suppliers to find out whether the item is still available, if not we will notify you of the situation and act accordingly.

Tool Guru endeavours to provide items ordered within an acceptable time frame. However, there are sometimes stocking errors or problems with suppliers and such events may cause availability issues of item(s) on an order.

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Liability

Tool Guru make sure that any item purchased from us, is of a satisfactory quality, for the purpose of which it is supplied. However, the information on our site is for general guidance purposes. You are responsible for determining whether or not it is adequate for your particular situation. Tool Guru reminds users to please read all manuals and documentation and abide by them at all times.

Our liability for any losses you suffer, as a result of our negligence in a contract is strictly limited to the purchase price of the item you purchased. It is the responsibility of the customer to adequately insure to cover such claims in excess of such amount.

This does not include or limit in any way our liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or for any matter for which it would be illegal for us to exclude our liability. Tool Guru are not responsible for any indirect losses which may occur as a side effect of the main loss or damage, whether or not foreseeable, including, but not limited by: loss of income, loss of business and loss of data.

This does not affect your statutory rights as a consumer, in accordance with the Consumer Protection Act 1987.

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Restrictions

Tool Guru understands that there may be restrictions or unforeseen problems with certain orders, and appreciates your co-operation during such events.

By placing an order for an age restricted product you declare that you are 18 years of age or older and that delivery of the goods will be accepted by a person over 18 years of age. Tool Guru takes various steps to ensure the goods are being lawfully ordered and collected. Tool Guru will contact you about the related order, if there is a need to.

Tool Guru reserves the right to cancel your order if we believe you are not legally entitled to order / receive restricted products.

Examples of restricted products may include:

Solvents & volitile substances
Knives & other bladed products
Aerosol paint

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Cancellation & Returns

Please see Returns Procedure for full details on returning an item(s).

Cancellations must be communicated to us in writing eg: via email.

If you decide to change your mind about an order and wish to cancel, within 14 working days of delivery. We will process a refund for the goods total, any additional delivery charge will not be refunded, in accordance with the Consumer Contracts Regulations (2014). However, you will be responsible for the full cost of returning the item to us and ensuring that it arrives in good condition. You will receive a refund as soon as possible, in any case, within 30 days from the day of cancellation.

Items must be returned in a saleable condition, and in its original packaging. Tool Guru reserves the right to refuse a returned item if it is not in a saleable condition.

If an exchange is required on any returned item(s) £5.95 will be debited from your refund to cover the cost of carriage from ourselves to you.

Please note that the 14 day “cooling off” cancellation period does not apply to customised products made to the customers specification. These conditions do not affect your statutory rights as a consumer.

Products returned because they are faulty will be inspected upon arrival and then refunded within 30 days of the refund confirmation e-mail being sent out to you. When returning faulty goods to us you must contact us first, for authorisation. We will then set up a return collection or advise you of a return delivery procedure. Goods that are deemed to be faulty by us will be refunded in full, including the charge for return delivery.

Tool Guru reserves the right to cancel an order for any reason and a full refund will be issued.

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Warranties

Not all items sold by Tool Guru are supplied with manufacturer’s guarantees or warranties, various manufacturers may also vary in the length of such guarantees or warranties for various products.

Tool Guru endeavours to communicate the benefit of any warranty or guarantee given by the manufacturer(s), for any item(s) purchased by the customer.

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WEEE regulations

Toolguru complies with WEEE (Waste Electrical and Electronic Equipment) regulations. This means that if you buy a new electrical item from Toolguru you can return your old like-for-like electrical item to us and we will dispose of it in an environmentally friendly way.

Items being recycled can be sent to our company address, available on the terms and conditions page and we shall dispose of the old electrical items in accordance with WEEE regulations. Please clearly mark the outside of the box when you return the item with "WEEE RETURN". click here for more information.

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Intellectual Property

All intellectual property rights within Tool Guru, including, without limitation: web site design, text, graphics, files, other content, interfaces belong to Tool Guru or its licensed source. All rights of Tool Guru in such intellectual property rights are hereby reserved.

Any use of materials on this site including reproduction, modification or distribution, that aren’t used in direct conjunction with placing an order, is strictly prohibited.

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Force Majeure

Neither party shall be under liability for any delay, loss or damage caused wholly or in part by an Act of God, Governmental restriction condition or control or by reason of any act done or not done pursuant to a trade dispute whether such dispute involves its servants or not or by reason of any other act, matter or thing beyond the reasonable control of the company.

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